General Inquiries
What is WordPress?
WordPress is an open source Content Management System (CMS) you can use to create a beautiful web site or blog. It offers a freely distributed, standards-compliant, fast, light and free personal publishing platform, with sensible default settings and features, and an extremely customizable core. All our themes rely on having a self-hosted version of WordPress installed on your own web site.
What is a WordPress theme?
A WordPress theme is a ready-to-use design for your WordPress web site. While WordPress handles all the content on your web site, the WordPress theme is the design itself, which is what your visitors view when they come to your web site.
What is a child theme?
A child theme simply means a theme that is built on a framework (a parent theme). All our child themes are based on the Backbone theme framework. For a child theme to function, you will also need Backbone running on the same WordPress installation.
How does a child theme license apply?
A child theme inherits license from its parent framework (Backbone). If you purchase the Backbone theme as a Single Pack, your child theme will automatically inherit the Single Pack license. If you purchase a child theme as part of the Framework Bundle, the child theme will inherit the Framework Bundle license.
Can I use ColorLabs themes on my WordPress.com web site?
Currently you cannot use ColorLabs themes on my WordPress.com web site. Our WordPress themes only work on self-hosted WordPress installations, the content management system downloadable from WordPress.org.
I’m a complete newbie, what should I do to get started?
To use our themes, you need a web hosting account and a domain name with WordPress already installed. WordPress has its own requirements in order to run on your host service. You should also have a basic understanding of WordPress to better manage your web site. Beyond that, learning how to use FTP clients and having a good text editor for changing code are beneficial. We recommend that you take some time to learn about WordPress as we do not teach WordPress basics like how to add a new page or post or set up a category.
Do you build themes on other CMS?
No, we are committed to WordPress 100%.
Sales and Account Inquiries
Do you accept credit/debit card payments?
Yes, we do. To ensure maximum security of your credit/debit card details, we partnered with PayPal so that you can pay with any major credit/debit card without having to worry about any security issues. After completing the registration form, you will be brought to a secure PayPal payment page where you can enter your credit/debit card details. If you already have a PayPal account, you can also use your PayPal balance to pay.
What payment method do you accept? How do I use it?
We accept credit/debit card payments and bank transfer via PayPal. This may vary depending on your country of residence. Once you have completed the registration form, you will be brought to a secure PayPal payment page where you can either log in or register with PayPal and link your sources of fund, which may be a credit/debit card or a bank account.
Can I get a coupon code from ColorLabs?
Yes, we will occasionally publish coupon codes and you will find them in our blog posts or Twitter stream.
How do I download themes after I have completed my transaction?
As soon as your payment has fully cleared, you will receive an email containing a username and password. Use this account information to log into our Member Area where you will find the latest theme downloads. If you do not receive your account information within an hour of your purchase please feel free to contact us.
Can I get an invoice?
The only receipt we issue is the automated PayPal receipt which is generated right after you have completed your transaction. That receipt will be sent to your e-mail address.
I am a previous customer of ColorLabs. How can I get an account?
Customers who purchased any of our themes before 1 January 2009 need to be re-registered. Please complete this claim form to get access to the system. Simply mention a desired username and password and include the PayPal e-mail address that you used for the transaction.
If you purchase any of our themes after 1 January 2009, an account is automatically created right after you have completed your transaction.
What can I do with my account?
You can later use your account to access the Member Area to download theme files and updates. You can also use it to submit a ticket to the Resolution Center.
What is the basic difference of the free and premium version of a theme?
We always support the premium versions of our themes as long as we’re in business. We also provide a free, first-time installation service for you. As for the free versions, we do not provide any support.
I am not going to your themes after all. How do I get a refund?
We apologize that we do not issue refunds for any purchase on ColorLabs as our products/themes are intangible digital products. We do however issue a refund if a specific agreement was made prior to purchase. This is written in the terms and conditions that you have agreed. We strongly recommend that you thoroughly review each theme and ask any questions prior to purchase.
Theme Inquiries
Are ColorLabs themes search engine optimized (SEO)?
We always strive to develop themes according to semantic HTML and web standards to ensure maximum search engine optimization. WordPress itself does well in search engines. If you are looking for advanced SEO configuration options, we suggest that you use one of the many SEO plugins available for WordPress.
Are theme updates free of charge?
Free lifetime updates are included in your purchase. You can download theme updates from the Member Area.
Are ColorLabs themes valid and cross-browser compliant?
All ColorLabs themes are designed to meet the latest W3C standars and they are all W3C CSS and XHTML valid.
Are ColorLabs themes compatible with plugins and widgets?
ColorLabs themes are coded to be fully compliant with WordPress. Most plugins and widgets will work, but we can’t guarantee they will on every combination. Some plugins and widgets may conflict with our code or they may not use the most compatible code and therefore may not work with our themes.
Do you have tutorials on how to use or setup a theme?
Yes, we provide theme-related tutorials and you can find them by browsing our Tutorials.
Is theme documentation provided?
Yes, online theme documentation is provided to and viewable by all registered users. You need to log in to browse the theme documentation.
Do you provide after-sales technical support with purchases made here?
Our themes come with after-sales technical support. All support inquiries and questions will only be addressed in the Resolution Center.
Do you accept modification or customization requests of ColorLabs themes?
We accept customization projects for a fee. Please log into our Resolution Center and a submit a customization service ticket and explain your request in details. Alternatively, you can reach us by submitting this customization request.
What do I get when I buy a theme package?
A theme package includes a ZIP file that can easily be uploaded to your WordPress site via the WordPress Dashboard. If you like, you can also extract the ZIP file and upload the extracted files with an FTP client. The extracted files include WordPress template files, a read-me text file and a changelog.
Do source design files (PSDs) come with your theme packages?
No, they don’t.